Automate Marker.io Issues to Intercom Conversations with Full Technical Context

Description

Automatically create Intercom conversations with full technical context when your team receive new Marker.io issues

🎯 What this template does

This workflow creates a seamless bridge between Marker.io and Intercom, your customer support platform. Every issue submitted through Marker.io's widget automatically becomes a trackable conversation in Intercom, complete with technical details and visual context. Centralizing customers issues in Intercom helps your support agents continue the conversation right where they work every day.

When a bug is reported, the workflow:
Creates or updates the reporter as an Intercom contact
Opens a new conversation with the reporter and the all issue details
Adds a comprehensive internal note with technical metadata
Preserves all screenshots, browser info, and custom data

✨ Benefits

Zero manual entry** - All bug details transfer automatically
Instant visibility** - Support agents sees issues immediately
Rich context** - Technical details preserved for developers
Better collaboration** - Single source of truth for bugs
Faster resolution** - No time wasted gathering information

💡 Use Cases

Product Teams**: Streamline bug triage without switching tools
Support Teams**: Get technical context for customer-reported issues
Development Teams**: Access browser info, console logs and network logs directly from the support tickets

🔧 How it works

n8n Webhook receives Marker.io bug report data
Format and extract relevant information from the payload
Create/update contact in Intercom with reporter details
Start conversation with the Title and Bug description
Add internal note with full technical context and Marker.io links for the support agent

The result is a perfectly organized support ticket that your team can act on immediately, with all the context they need to reproduce and resolve the issue.

📋 Prerequisites

Marker.io account** with webhook capabilities
Intercom account** with API access
Intercom Access Token** with appropriate permissions
Admin ID** from your Intercom workspace

🚀 Setup Instructions

Import this workflow into your n8n instance

Configure the Webhook:
Copy the test/production webhook URL after saving
Add to Marker.io: Workspace Settings → Webhooks → Create webhook
Select "Issue Created" as the trigger event

Set up Intercom credentials:
Create an Intercom app or use existing API credentials from the Intercom Develper Hub
Add credentials to both HTTP Request nodes
Update the admin_id in the "Add Internal Note" node with the id of one of your intercom admin

Test the integration:
Create a test issue in Marker.io
Verify the conversation appears in Intercom
Check that all data transfers correctly

📊 Data Captured

Customer-facing message includes:
Issue title
Description

Internal note includes:
🆔 Marker ID
📊 Priority level and issue type
📅 Due date (if set)
🖥️ Browser and OS details
🤓 Develper Console & Network logs
🌐 Website URL where issue occurred
🔗 Direct link to Marker.io issue
📷 Screenshot of the issue
📦 Any custom data fields

→ Read more about our webhook events