Monitor & Respond to Shopify Reviews with GPT-4, Slack, Trello & Google Sheets

Description

⚙️ How It Works

This workflow is a comprehensive, AI-powered system that transforms customer feedback into strategic business intelligence.
It operates in a multi-stage process to ensure every review or mention is handled proactively and intelligently.

🔊 Multi-Channel Listening
Triggers monitor platforms like Shopify, Twitter, and more for new reviews or mentions.

🧠 AI-Powered Analysis
When feedback is detected, it's sent to an OpenAI node.
The AI performs:
Sentiment analysis: Positive, Negative, or Neutral
Scoring & categorization (e.g., Shipping, Product Quality)
Urgency assessment to prioritize response

🔀 Smart Conditional Logic
An If node evaluates sentiment and urgency
The workflow branches into customized response paths

🚨 Automated Escalation
Negative or high-urgency feedback triggers:
Slack alerts to the appropriate team channel
Trello or Asana tasks for rapid issue resolution

📊 Centralized Logging
All feedback + AI analysis is logged in Google Sheets
Enables long-term trend analysis and strategic decision-making

💬 Proactive Engagement
Positive reviews trigger a "Thank You" email
Strengthens customer loyalty and boosts brand trust

🛠️ How to Set Up

1️⃣ Import the Workflow
Copy and paste the workflow JSON into your n8n instance

2️⃣ Configure Credentials
Set up access for:
OpenAI**: Add your API Key
Shopify**: Add your store's API credentials
Slack**: Add Bot Token & Channel ID
Trello**: Add API Key, Token, Board ID & List ID
Google Sheets**: Add OAuth2 credentials

3️⃣ Customize Triggers
Start with the Shopify Trigger node
Add additional sources (e.g., Twitter, Webhook) and connect to the AI Analysis Node

4️⃣ Adjust AI Prompt
In Node 2 (AI Analysis), update the prompt for:
Custom business categories
Specific analysis instructions

5️⃣ Update Conditional Logic
In Node 4 (If Is Negative):
Add conditions like urgency == "High" for critical issues

6️⃣ Replace Placeholders
Replace all placeholder values:
YOUR_SLACK_CHANNEL_ID
YOUR_TRELLO_BOARD_ID
YOUR_SPREADSHEET_ID
...with your actual credentials

7️⃣ Save & Activate
✅ Save your workflow
🔁 Click the Inactive toggle in the top-right corner to activate