Real-time Vtiger Support Tickets to Telegram with Auto Status Updates

Description

⚠️ This Workflow Requires a Community Node and a Self-Hosted n8n Instance

> This workflow uses the Vtiger CRM community node. To use it, you must be running a self-hosted version of n8n with Community Nodes enabled.

🔧 How to Install the Node

Go to Settings → Community Nodes
Click Install Node
Enter the package name:

n8n-nodes-vtiger-crm

Restart your n8n instance if prompted

💬 Real-time Vtiger Support Tickets to Telegram with Auto Status Updates

📌 Overview

Keep your support team instantly informed when new tickets are created in Vtiger CRM. This workflow:

Fetches the most recent ticket marked as Open
Sends its details to a Telegram chat
Updates the status in Vtiger to In Progress to prevent re-sending

🔄 What This Workflow Does

📨 Pulls the latest open ticket from Vtiger HelpDesk
📲 Sends a rich-text message to Telegram with all key ticket details
🔁 Updates the ticket’s status to "In Progress"

🧠 Workflow Preview

>
📲 Telegram Output Example

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New ticket with the following details:
Ticketid: TT2
Title: Internet down
Status: Open
Priority: High
Severity: Minor
Category: Small Problem
Description: The internet was slow from yesterday and today is down completely

🛠️ Setup Instructions

🔗 Telegram Bot Setup

Open Telegram and search for @BotFather
Run /newbot and follow the instructions
Save the bot token
Add the bot to your chat or group
Use @userinfobot to get your chat_id
Paste the token and chat ID in the Telegram node inside n8n

🔗 Vtiger CRM Setup

Make sure your Vtiger HelpDesk module includes:

ticket_no, ticket_title, ticketstatus, ticketpriorities, ticketseverities, ticketcategories, description
Connect your Vtiger API credentials inside n8n

👥 Who This Is For

Customer support and IT helpdesk teams using Vtiger CRM
Teams that want instant alerts in Telegram
Anyone syncing CRM activity with chat-based notifications

🔐 Credentials Required

✅ Vtiger CRM API credentials
✅ Telegram Bot Token

🏷 Tags

vtiger, telegram, crm automation, helpdesk alerts, no-code crm, realtime notifications,
n8n telegram integration, support ticket automation, self-hosted n8n, community nodes,
workflow automation, vtiger crm integration, helpdesk sync, n8n crm alerts
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