Automate Customer Support with Gmail, Google Sheets, ERP Data & GPT-4o AI

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Built by AOE Agent Lab AOE Agent Lab
Created on June 06, 2026

Description

🌐 AI Customer Support Assistant - Cloud Version

What this workflow does:

This AI-powered customer support automation processes incoming support requests via email or chat, analyzes them using AI, retrieves relevant context, and generates draft responses for support agents.

Key Features:

✅ Multi-channel Input: Email & chat triggers
✅ AI-powered Analysis: Extracts sentiment, urgency, and key information
✅ Context Integration: Combines product manuals, ERP data, and support history
✅ Draft Response Generation: Creates professional responses in German
✅ Human-in-the-loop: Approval workflow before sending to customers

Demo Instructions:
Use the Chat interface to test with sample customer queries
Or send test emails to trigger the email workflow
Watch how AI analyzes and generates contextual responses

Nodes Used (7)

Basic LLM Chain
@n8n/n8n-nodes-langchain.chainLlm
Gmail
n8n-nodes-base.gmail
Google Drive
n8n-nodes-base.googleDrive
Google Sheets
n8n-nodes-base.googleSheets
HTTP Request
n8n-nodes-base.httpRequest
Information Extractor
@n8n/n8n-nodes-langchain.informationExtractor
OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi