AI Customer feedback sentiment analysis

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Created on June 05, 2026

Description

LOOM Walkthrough: https://www.loom.com/share/4fbe06872cb8483993e7792018594f08

How it works
Create a form for customer feedback, have OpenAI classify the sentiment of the feedback (positive/neutral/negative) and store it in Google sheets!


Set up steps
Connect Google sheets
Connect your OpenAi account (api key + org Id)
Create a customer feedback form, use an existing one or use the one below as example.
All set!


Here is the example google sheet being used in this workflow: https://docs.google.com/spreadsheets/d/1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4/edit?usp=sharing. You can download it to your account.

Nodes Used (2)

Google Sheets
n8n-nodes-base.googleSheets
OpenAI
n8n-nodes-base.openAi