Triage customer support tickets from Gmail and forms with OpenAI, Slack and Sheets

Description

How it works

Listens for new support requests from Gmail and a web form simultaneously, normalizing both into a single ticket schema
Routes each ticket through an OpenAI powered triage agent that classifies priority, category, and sentiment
Fans the result to three parallel outputs: a Slack alert to the support team, a row logged in Google Sheets, and an auto reply to the customer

Set up steps

Connect Gmail, Slack, and Google Sheets credentials, then authorize OpenAI (~10 minutes total)
Keep full setup details, node by node instructions, and prompt tuning tips in the sticky notes inside the workflow