Production AI Playbook: Human Oversight (Exercise 1)

Description

Review AI-drafted customer responses before they go out. This template sets up a chat-based approval flow where an AI agent drafts a reply and a human reviewer approves or rejects it, all within the n8n chat interface.

What you'll do
Send a customer support message to the AI agent and watch it draft a response.
Review the AI's draft in the chat with Approve and Decline buttons.
See how approved responses flow forward while declined ones get flagged.

What you'll learn
How to use the Chat Trigger to start AI-powered conversations
How the Chat node's "Send and Wait for Response" operation pauses workflows for human input
How IF nodes route workflows based on approval decisions
How to connect an AI Agent to an LLM (OpenRouter) for response generation

Why it matters
Every customer-facing message deserves a human sanity check. This template gives you a lightweight approval flow that catches AI mistakes before they reach your customers, without slowing your team down.

This template is a learning companion to the Production AI Playbook, a series that explores strategies, shares best practices, and provides practical examples for building reliable AI systems in n8n.

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