Route and prioritize Gmail support tickets to Notion with Gemini AI and Slack alerts

Description

Who is this for

Customer support teams and operations managers who receive support requests via email and need automated triage. Works well for small to mid-size teams using Notion as their ticket tracker.

What this workflow does

This workflow watches a Gmail inbox for incoming support emails. Each email is analyzed by Gemini AI to determine its category (billing, technical, feature request, or general), priority level, and a suggested response draft. A new page is created in a Notion database with all classified fields. Critical tickets trigger an immediate Slack alert to the on-call team, while all tickets get a summary notification.

Setup

Add a Gmail OAuth2 credential and configure label or address filters.
Add a Google Gemini API credential for email classification.
Add a Notion API credential and create a database with columns: Title, Category, Priority, Status, Summary.
Add a Slack OAuth2 credential and set your alerts channel.

Requirements

Gmail account with OAuth2 access
Google Gemini API key
Notion workspace with API integration enabled
Slack workspace with OAuth2 app

How to customize

Edit the AI prompt in "Classify ticket with AI" to add more categories or adjust priority rules.
Change the critical priority condition in "Is critical priority" to include high-priority tickets.
Replace Notion with Airtable or Google Sheets for a different ticket backend.