Collect, score, and coach call quality with forms, Gemini, OpenAI, Gmail, and Google Drive
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Abdullah Al Shishani
Description
This workflow helps support teams evaluate call quality and deliver structured feedback without manual review. Agents upload their recordings using an n8n Form, and the system handles transcription, scoring, risk checks, and coaching delivery automatically using Gemini, OpenAI, Google Drive, and Gmail.
How it works
Form submission
Agents submit their name, email, and call recording using an n8n Form. The file is stored securely in Google Drive.
AI transcription
Gemini converts the audio into a structured transcript for analysis.
Performance scoring
An AI Agent evaluates the conversation across key criteria such as empathy, clarity, accuracy, and policy compliance, producing a weighted score out of 100.
Sentiment and risk detection
The workflow identifies customer sentiment and flags potential issues like missing consent or sensitive data exposure.
Coaching delivery
A personalized performance summary is generated and sent automatically to both the agent and supervisor via Gmail.
Setup steps
Configure the n8n Form fields (agent name, email, file upload)
Connect Google Drive for file storage
Add your Gemini and OpenAI API credentials
Connect Gmail for automated feedback emails
(Optional) Adjust scoring criteria inside the AI Agent node