Escalate unresolved maintenance requests with GPT-4o, Google Sheets and Slack

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Built by Hyrum Hurst Hyrum Hurst
Created on June 05, 2026

Description

Who’s it for
Property managers and operations teams who want better visibility into unresolved maintenance requests.

What this workflow does
This workflow logs incoming maintenance requests, classifies urgency using AI, and tracks whether issues are resolved within a defined SLA. If requests remain unresolved, it escalates them automatically based on priority and sends daily summary reports.

How it works
Maintenance requests are received via a form or webhook and logged in Google Sheets. After a configurable delay, the workflow checks resolution status and routes unresolved issues through different escalation paths.

How to set up
Connect a form or webhook for maintenance intake
Configure the OpenAI node for urgency classification
Set your SLA delay window
Connect Google Sheets for tracking
Configure Slack and Email notifications

Requirements
Google Sheets
Slack and Email credentials
OpenAI API key

How to customize
Adjust SLA timing
Add vendor notifications
Expand escalation logic

Created by QuarterSmart — Hyrum Hurst

Nodes Used (4)

Google Sheets
n8n-nodes-base.googleSheets
OpenAI
@n8n/n8n-nodes-langchain.openAi
Send Email
n8n-nodes-base.emailSend
Slack
n8n-nodes-base.slack