Analyze customer feedback and send AI-written replies with GPT-4 and Gmail

Description

How It Works
This workflow automates customer feedback processing by analyzing sentiment, identifying key issues, generating personalized responses, and escalating critical cases to support teams when required. Designed for customer success managers, support teams, and product managers, it enables scalable feedback handling without compromising response quality or urgency. The workflow eliminates manual triage and response drafting by normalizing incoming feedback, performing sentiment and topic analysis, generating context-aware AI responses, validating tone and intent, escalating high-risk or negative feedback, logging all interactions for traceability, and delivering automated replies via email.

Setup Steps
Configure webhook trigger URL for feedback form integration or email parsing
Add OpenAI API key for sentiment analysis and response generation
Connect Anthropic Claude API for alternative response generation and validation
Set up Google Sheets integration for feedback logging and analytics tracking
Configure Gmail OAuth2 credentials for automated customer response delivery
Integrate support ticket system (Zendesk, Freshdesk) for escalation routing

Prerequisites
OpenAI API key, Anthropic Claude API key (optional), Google Workspace account (Sheets, Gmail)
Use Cases
Product feedback management, customer support automation
Customization
Adjust sentiment scoring thresholds per industry standards, modify response templates
Benefits
Responds to feedback 95% faster, maintains consistent response quality across all interactions