Triage tenant complaints with GPT-4.1, Slack, email and Google Sheets

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Built by Hyrum Hurst Hyrum Hurst
Created on June 05, 2026

Description

Who this is for

Property management teams handling multiple properties with high tenant complaint volumes who want AI-assisted triage.

What this workflow does

Automatically classifies tenant complaints by urgency and type, escalates high-priority complaints, schedules medium-priority follow-ups, acknowledges low-priority complaints, and logs all activity for reporting.

How it works

Tenant submits a complaint through the portal.
AI classifies complaint urgency and type.
High-priority complaints trigger Slack notifications and follow-up tasks.
Tenant receives an AI-personalized acknowledgment email.
Google Sheets logs each complaint with details.

How to set up

Connect your form, Slack, Email, Google Sheets, and AI credentials. Customize AI prompts for your tenant complaint categories and test routing.

Requirements

n8n (cloud or self-hosted)
AI node access
Slack and Email credentials
Google Sheets

How to customize

Adjust complaint types, escalation rules, notification channels, or AI follow-up prompts.

Built by QuarterSmart. Created by Hyrum Hurst.

Nodes Used (5)

AI Agent
@n8n/n8n-nodes-langchain.agent
Google Sheets
n8n-nodes-base.googleSheets
OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi
Send Email
n8n-nodes-base.emailSend
Slack
n8n-nodes-base.slack