Multi-Department Support Bot with Slash Commands, Pinecone & Telegram
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moosa
Description
My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using:
/billing - For payment and invoice questions
/tech-support - For technical assistance
/return-policy - For returns and refunds
Key Features:
Command-based routing
Direct department access via slash commands
State management
Tracks active conversations in PostgreSQL
Knowledge base integration
Pinecone vector stores for each department
Auto-updating
New Google Drive documents automatically populate the knowledge base
Context-aware
Maintains department choice
This workflow was created by moosa and shared publicly on the n8n community template library. n8nFind indexes it for discovery — the workflow remains the property of its original creator.