Automate Service Ticket Triage with GPT-4o & Taiga
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Eric Mooney
Description
Usecase: When a new service ticket is created in Taiga, it's often unclear whether it contains sufficient details to begin work. This workflow automates the triage process by:
Using an AI model to extract key information from the ticket description.
Automatically assigning values for:
Type (Bug, Enhancement, Onboarding, Question)
Severity (Wishlist, Minor, Normal, Important, Critical)
Priority (Low, Normal, High)
Status (New, Needs More Info, etc.)
Detecting missing critical data and blocking the ticket if incomplete.
Setup instructions here:
https://github.com/emooney/Service_Ticket_Triage_Helper
This workflow was created by Eric Mooney and shared publicly on the n8n community template library. n8nFind indexes it for discovery — the workflow remains the property of its original creator.