Fetch and split support tickets with HTTP Request in the support queue
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Anshul Namdev
Description
Quick overview
This starter workflow fetches a ticket dataset from an n8n-hosted HTTP endpoint using your challenge credentials, then splits the response into individual ticket items so you can build two counting branches for open tickets and urgent open tickets.
How it works
Runs manually when you execute the workflow.
Reads your participant username and key and uses them to build the base URL for the challenge API.
Sends an HTTP GET request to the challenge endpoint to retrieve the tickets dataset as JSON.
Splits the returned rows array into one item per ticket for downstream processing.
Setup
Enter your Challenge 06 username and key values in the Settings step and keep the provided base URL unchanged.
Ensure the HTTP request uses no HTTP authentication and sends the x-participant-key header plus the file=tickets and username query parameters as configured.
Add your own filtering and counting steps after the split to calculate the two totals and map them into the output fields required by the challenge submission form.
This workflow was created by Anshul Namdev and shared publicly on the n8n community template library. n8nFind indexes it for discovery — the workflow remains the property of its original creator.