Summarize and answer Re:amaze support emails with Gemini and SOP knowledge base
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Divyanshu Gupta
Description
This template demonstrates an AI-powered email automation system for Re:amaze, summarizing and responding to customer inquiries using a structured knowledge base to ensure accurate and consistent replies.
š¹ Ideal for:
Customer support teams handling high volumes of email queries (e.g., e-commerce, SaaS)
Businesses looking to automate SOP-based responses with AI while integrating actions like order lookup or issue logging
What this workflow does
Fetches incoming customer emails from Re:amaze
Filters only customer messages (ignores agent replies)
Classifies email intent (e.g. security, pricing, setup etc.)
Matches the request against a structured SOP knowledge base
Generates a response using AI based strictly on SOP
Sends reply back to the customer automatically
Key Features:
Prevents duplicate replies using deduplication logic
Ensures responses follow SOP (reduces hallucination)
Scalable for high-volume email handling
Requirements
Re:amaze API access (for fetching & replying to conversations)
AI model (e.g., OpenAI / Gemini configured in n8n)
SOP knowledge base (Google Sheets or Code tool)
How to set up
Add your Re:amaze API credentials in HTTP nodes
To get the API Key, you have to login to the Re:amaze plateform(https://www.reamaze.com/)
Here is the API documentation -https://www.reamaze.com/api/get_messages
Configure your AI model credentials
Connect your SOP knowledge base (Google Sheets or internal tool)
Test the workflow using sample customer emails
š This template can be extended to support multi-channel support (chat, tickets, etc.)
Need Help?
ask in the Forum!
Happy Hacking!
This workflow was created by Divyanshu Gupta and shared publicly on the n8n community template library. n8nFind indexes it for discovery — the workflow remains the property of its original creator.