Automate service order fulfillment with Claude, Freshworks CRM and SLA escalation

Description

🚀 How it works

Fully automates your service order pipeline from incoming booking to supplier confirmation — with built-in SLA enforcement and automatic escalation if a supplier goes silent.

📥 Receives orders via webhook from your booking form or website
💳 Verifies payment against Stripe before processing anything
🤖 Extracts and structures order details (service type, address, date, priority) using Claude AI
👤 Upserts the customer contact and creates a deal in Freshworks CRM automatically
📧 Sends branded confirmation emails to the customer and assigned supplier via Postmark
⏱️ Enforces a 4-hour supplier acceptance SLA — escalates automatically if no response
🔁 Reassigns to a backup supplier and retries for 2 hours before flagging for manual review
🚨 Alerts your team on Slack if manual intervention is required
📊 Logs every outcome (confirmed, reassigned, escalated) to Google Sheets for full audit trail
🛠️ Set up steps

Estimated setup time: ~30 minutes

Webhook — copy the webhook URL and point it from your booking form or website checkout
Stripe — add your Stripe secret key to the HTTP Request node; set the correct payment_intent field name from your payload
Claude (Anthropic) — connect your Anthropic API credential; claude-sonnet-4-6 or higher recommended
Freshworks CRM — connect your Freshworks credential; set your domain in the HTTP Request upsert node (e.g. yourcompany.freshsales.io)
Postmark — add your Postmark Server Token to the HTTP Request nodes; update the sender email address
Slack — connect Slack OAuth2; set your ops/dispatch channel in the alert nodes (e.g. #dispatch-alerts)
Google Sheets — connect Google Sheets OAuth2; set your spreadsheet ID and sheet name in the log nodes
Follow the sticky notes inside the workflow — each section has a one-liner setup guide
📋 Prerequisites

Stripe account with payment intents enabled
Anthropic API key (Claude API access)
Freshworks CRM account (Growth plan or higher for API access)
Postmark account with a verified sender domain
Slack workspace with a bot or OAuth2 app
Google Sheets spreadsheet set up as your audit log

---
Custom Workflow Request with Personal Dashboard

[email protected]

https://www.smartflowcraft.com/contact

More free templates
https://www.smartflowcraft.com/n8n-templates